Privacy Policy me88 Casino – Our Commitment to Protecting Your Personal Data

Me88 Casino collects various types of information to enable us to provide a complete, secure, and legally compliant platform service. Information is collected through three main channels: directly from you, automatically while you use the platform, and from trusted third-party sources.

A. Information You Provide Directly

During the registration process and while using the platform, you will be asked to provide the following information:

• Full name as it appears on a valid identity document
• Active email address for account communication purposes
• An active Malaysia mobile phone number
• Date of birth for age verification (you must be at least 18 years old)
• Full residential address including postcode and state
• Copy of identity card (MyKad) or passport for KYC purposes
• Payment method details such as bank account numbers, e-wallets, or cards

B. Information Collected Automatically

When you use the me88 Casino platform, our systems automatically record the following technical information for security and service improvement purposes:

• Device IP address and general geographic location
• Device type, operating system, and browser version
• Time and duration of each login session
• Gaming activity records, betting history, and financial transactions
• Cookies and related website tracking technology data

Me88 Casino uses your personal information responsibly and only for legitimate, necessary purposes. We do not use your data for any purpose other than those stated in this policy without first obtaining your consent.

We also use aggregated and anonymized data for internal analytics purposes to improve platform quality, develop new features, and better understand the general needs of our users.

Me88 Casino does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where data sharing is necessary and permissible under this policy.

We share your data only with the following categories of parties, and only to the extent necessary for the stated purposes:

• Payment Service Providers: DuitNow, FPX, Touch 'n Go, GrabPay, and local banks to securely process deposits and withdrawals.
• Game Software Providers: Game development companies that provide slots, Live Casino, and Sports Betting – for game operation purposes only.
• KYC Verification Services: Third-party identity verification platform that is certified and approved by the relevant regulatory body.
• Relevant Authorities: Law enforcement agencies or regulatory bodies when required by Malaysian law or a valid court order.
• Cloud Services & Infrastructure: Server and cloud storage providers that have signed strict data processing agreements with us.

Me88 Casino continuously invests in the latest security infrastructure to ensure every member's personal data is protected from unauthorised access, theft, or misuse. The following are the layers of protection we have in place:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using the latest TLS protocols, making data interception practically impossible.
• Two-Factor Authentication (2FA): Every login can be secured with an additional authentication layer via SMS or your preferred authenticator app.
• 24/7 Monitoring: Our cybersecurity team monitors systems around the clock to detect and respond to any threats in real time.
• Regular Penetration Testing: Our platform undergoes rigorous security testing by independent security experts at least twice a year.
• Internal Access Controls: Only authorized personnel who have undergone strict background checks are permitted to access user data, and only for specific work-related purposes.

Me88 Casino uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how our platform is used. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining login status and session security. These cookies cannot be disabled as they are critical to platform operations.
• Functional Cookies: Saving your preferences such as interface language, display settings, and game preferences to provide a more personalized experience.
• Analytics Cookies: Collecting aggregated and anonymized usage data to help us understand usage patterns and improve the platform. This data cannot be used to identify you personally.
• Security Cookies: Used to detect and prevent unauthorised access attempts, cyberattacks, and fraudulent activity on your account.

You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the full functionality of the me88 Casino platform.

Me88 Casino retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and regulations in Malaysia.

General data retention period guidelines we follow:

• Active account data: Retained for the duration your account is active and for a minimum of 5 years after account closure to comply with anti-money laundering legal requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
• Support communication records: Retained for 3 years for dispute resolution and service quality improvement purposes.
• Security activity log: Retained for 2 years for security incident investigation purposes if required.
• Marketing data (with consent): Retained until you withdraw consent or request deletion.

When the retention period expires or you submit a valid deletion request, your data will be securely disposed of using irreversible deletion methods. We apply industry-recognised data deletion standards to ensure that deleted data cannot be recovered by any party.

As a me88 casino platform user, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights.

Me88 Casino is an online gambling platform dedicated exclusively to adults aged 18 years and above. We maintain a zero-tolerance policy against any participation by children or underage minors.

We do not intentionally collect, store, or process any personal information from individuals under the age of 18. All account registrations require age verification through a strict KYC process, including valid identity document checks.

If we find that a child's information has been collected unintentionally, we will immediately take the following steps:

• Suspending and closing the account immediately
• Permanently deleting all associated personal data
• Reporting incidents to the relevant authorities if required
• Reviewing age verification procedures to prevent similar incidents

The me88 casino platform may contain links to third-party websites or services such as game software providers, sports news portals, or social media platforms in certain contexts. This Privacy Policy applies to the me88 casino platform only.

Me88 Casino is not responsible for the privacy practices or content of third-party websites that may be accessed through such links. We encourage you to read and understand the privacy policy of every third-party website you visit before sharing any personal information with them.

Please note that:

• Your interactions with third-party sites are beyond the control and responsibility of me88 casino
• Game software providers may have their own privacy policies that differ from ours
• We regularly evaluate and review all third-party partners to ensure their security standards meet our minimum requirements

Me88 Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or improvements to our security procedures.

When material amendments are made, we will notify you via:

• A prominent notification will appear on the platform's home page the next time you log in
• Email notification to the address registered on your account
• Update the "Last Updated" date shown at the top of this document

Continued use of the me88 casino platform after any policy amendments are published will be considered your acceptance of the revised terms. If you do not agree with the amendments, you have the right to stop using the platform and request account closure along with a refund of any eligible remaining balance.

We encourage you to review this Privacy Policy page periodically — at least once every three months — to stay informed about how we handle your personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, me88 casino's dedicated data protection team is ready to assist you at any time.

You can reach us through the following channels:

• 24/7 Live Chat: Via the chat icon at the bottom right corner of the platform — the fastest way to get an immediate response.
• Email: [email protected] – we aim to respond to all emails within 24 business hours.
• FAQ Page: For frequently asked questions about privacy and account security, visit our FAQ page .

When contacting us regarding data privacy, please include the following information to help us process your request more efficiently:

• Your me88 casino username or account ID
• Type of request or inquiry (data access, erasure, rectification, etc.)
• A brief description of your issue or request